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Desktop Analyst
Ref No.: 18-39410
Location: Lewisvile, Texas
Position Type:Contract
Skill Type
Skill Type:Information Technology
ROLE: Desktop Analyst

Fully owns the evaluation of hardware and software requests that support current and future IT requirements. Responsible for evaluating client requests, prioritizing and coordinating case workflow and managing client escalations.

Job Family/Major Accountabilities:
• Requires working knowledge of infrastructure technology.
• Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment.
• Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies.
• Requires troubleshooting capabilities of the operating systems, and OS modifications.
• May install and configures non-standard and legacy applications.
• May assist with the resolution of advanced issues.
Two year degree in Computer Science or equivalent experience. Typically would work on or coordinate projects of moderate size and organizational span. Projects would typically have low to moderate budget impact.

Physical/Mental Requirements:
• Excellent communication and interpersonal skills. Able to motivate and direct team members to build productive, cooperative work teams.
• Work well both independently and as a member of a high performance team.
• Proactive, innovative, and creative in meeting customer and enterprise needs.
• Proficient PC skills; including working knowledge.
• Thorough knowledge of business unit's functions and applications.
• Strong analytical, problem solving, organizational, and planning skills.
• Understanding of project management theory and team dynamics.
• Proven ability to effectively collaborate with others, initiate action, and adapt to change

Knowledge/Skills Requirements:
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Experience supporting multi-platform environments including the following: Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft
• Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris.
• Good understanding of the following hardware and network topologies/protocols: Client and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol
• Individual may participate in a rotating primary support role. This includes after hour and weekend support as required
• Periodic travel to support business initiatives is required.
• Ability to work effectively in a team environment.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.