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Customer Service - Order Administrator
Ref No.: 18-39086
Location: Keene, New Hampshire
Position Type:Contract
Skill Type
Skill Type:Professional
*Non-Exempt*

Day to Day Responsibilities:
• Responsible for error free execution of quotes, orders and other order management related activities.
• Build strong working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Coordinate order requirements through the MRP system and other business tools. Organize communication for internal customers to meet external customer requirements.
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participate in training, testing, and project related activities as identified.
• Represent client to the customer in a highly effective, professional manner.

Hours of work/work schedule/flex-time: 40 hours – Requires some flexibily/overtime when required based on load. 8a.m. - 5p.m. Monday - Friday.

Required Education:
High School degree

Preferred: Customer Service experience or Sales experience in a manufacturing environment

Required Years and Area of Experience: 3-5 years Customer Service experience

Required Skills:
• Represent client in a professional manner at all times; even under pressure.
• Quality and customer focused.
• Professional verbal and written communication skills.
• Effective problem solver, detail oriented.
• Demonstrate effective time management and ability to multi-task.
• Ability to lead and participate within self-motivated work teams.
• Ability to grow within organization.
• Proficiency with computer programs such as Microsoft Office
• Excellent typing and keyboarding skills
• Math skills to handle US and metric conversions

Desired Skills:
• Basic understanding of Aerospace & Defense Industry
• Some experience working in a MRP focused manufacturing business
• Experience functioning in a diverse, fast paced environment

Soft Skills (Communication/Team/Leadership):
• Strong/effective interpersonal skills
• Team oriented
• Desire to deliver outstanding customer experience


Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.