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Recovery Representative I
Ref No.: 18-37864
Location: Rochester, New York
Skill Type
Skill Type:Clerical
Nesco Resource is currently hiring for Recovery Reps for our client in the Henrietta area. 
  • Responsible for accurate and timely resolution of all bank returned items.
  • Provides quality customer service to internal/external customers while mitigating risk to the company.
  • Educates clients branches product areas on the resolution process and provides alternate service options when necessary.
  • Develops and maintains a basic knowledge of products including but not limited to Taxpay Direct Deposit Readychex Garnishments 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue received from the products.
  • Researches and resolves product and service issues from the field and clients.
  • Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines.
  • Handles return resolutions and inbound phone requirements to meet departmental standards.
  • Performs the daily processing of all new and pending returned items for the assigned products.
  • Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment. Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues.
  • Maintains daily call requirements based on the forecast provided. 
  • Maintains department policies/procedures to ensure daily compliance.
  • Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to the company.
  • Participates in ongoing training to enhance knowledge and skills.
  • Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies.
Minimum Education:
High School diploma
Experience in customer service, finance accounting or payroll preferred
Microsoft Word Excel and Access knowledge is preferred

For immediate consideration please apply online at or contact our branch office at 585-424-5540 to speak with a recruiter today. 

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.