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Controls Specialist
Ref No.: 18-37382
Location: N. Billerica, Massachusetts
Position Type:Right to Hire
Experience Level: 3 Years
Pay Rate : $ 27.00 - 32.00 /Hour
Skill Type
Skill Type:Engineering
Control System Support Specialist
Needed to provide system-level technical support to: customers, Field Service,Technicians and Customer Support Staff. The specialist will assist them to trouble shoot problems and conduct control system upgrades.

Essential duties and responsibilities
  • Handle calls from customers inquiring about how to use certain features of the oven control system software.
  • Make recommendations to customers regarding how to configure their software to optimize their oven operation.
  • Assist customers to troubleshoot problems with their control system hardware and software.
  • Assist customers to integrate their oven control system with factory level control systems and data acquisition systems.
  • Create training material to provide instruction to customers and internal staff about the configuration and use of oven control software and hardware.
  • Conduct training sessions for customers and internal staff about how to configure and use oven control hardware and software.
  • Assist customers and field service staff with oven control system upgrades.
  • Develop help file content to support the use of new control system features.
  • Assist the Sales and Marketing Teams with the introduction of control system features to new or prospective customers.
  • Document and report control system problems to Engineering staff.
  • Assist customers and field service with problem work arounds.
  • Travel internationally to provide on-site oven control system support.
Skills and knowledge
  • Ability to troubleshoot software, electrical / electronic and electromechanical systems.
  • Strong knowledge of Windows operating system
  • Willingness to travel per customer demands. Expectation 5 -10% both international and domestically.
Education and experience
  • Associate degree or equivalent technical training in electronics, software, process engineering or similar.
  • 1-3 years of control system trouble shooting and customer support experience.
  • Knowledge of VB, C++, LabVIEW, PLC ladder logic a plus.
  • Technical writing and document management experience is a strong plus.