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Account Representative
Ref No.: 18-36861
Location: Rensselaer, New York
Position Type:Direct Placement
Pay Rate : $ 14.00 - 14.00 /Hour
Skill Type
Skill Type:Professional
Do you have great Customer Service Skill and superior knowledge of Employee or Medical Insurance Benefits?  Nesco Resource may have your next career move!
We have a phenomenal long term opportunity with great perks, bonuses and benefits for a Customer Benefits Specialists for our client, a leading general insurance and brokerage firm in the Northeast.


WHAT YOU NEED TO BRING TO THE TABLE:
  • 3 years insurance experience required (preferably working with private/employee benefits)
  • Life Accident & Health License or commitment to obtaining
  • Strong experience and competency with Microsoft Office Suite; specifically word and excel
  • Ability to work within multiple systems and applications
  • In-depth insurance product knowledge
  • Ability to work in a fast paced, ever changing environment
  • Must possess the ability to work well in a team environment
  • Must exercise good judgment and decision making skills
  • Past Customer Service Experience
JOB RESPONSIBILITIES:
  • Provide prompt, diligent and courteous customer service to clients, employees and internal personnel
  • Answer membership and billing inquiries from employer groups and employees
  • Explain benefit details to employees using clear, concise communication skills
  • Document all written and verbal conversations in our agency management system
  • Facilitate resolution of membership and billing issues by acting as a liaison between employer group and insurance carriers
  • Ability to learn, understand and navigate our internal eligibility and billing system as well as online benefit administrative portal
  • Remain current and knowledgeable on all aspects of benefits services offered.
  • Assist with COBRA participant and Retiree inquiries
  Our client offers competitive compensation, exceptional benefits, continuing education & training. There is tremendous potential with one of the nation's fastest growing and highly profitable insurance brokerage firms.
Qualified Candidates can send their resume, cover letter and salary requirements directly to Roxanne at rhansen@nescoresource.com for immediate consideration.