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Inside Phone Sales Representative
Ref No.: 18-36824
Location: Orlando, Florida
Pay Rate : $ 15.00 - 16.00 /Hour
Skill Type
Skill Type:Light Industrial

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
This full-time position of Inside Sales Representative requires a seasoned and experienced individual in customer service to facilitate sales from incoming phone calls, email, fax, leads from our website and purchase orders from customers to produce quotes/sales orders of hose assemblies. Assist in developing new prospects and interacting with existing customers to increase sales while working closely to support Outside Sales Representatives and maintain high customer satisfaction as part of a team.

  • Identify common hose and fittings through familiarity and knowledge of vendor products
  • Select necessary hose and parts to make an assembly according to customer specifications
  • Generate work/sales orders on computer
  • Handle cash, credit and check processing
  • Scan daily sales orders to company file on office equipment
  • Ensure delivery of excellent customer service through accurate processing of customer requests
  • Effectively manage large volumes of incoming requests and multi-task, prioritize time effectively
  • Generate sales leads and build sustainable relationships of trust through interactive communication
  • Identify and assess customers' needs to achieve satisfaction by using the right methods/tools
  • Handle complaints, provide appropriate solutions/alternatives timely to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Meet personal/team sales targets and quotas
  • Perform other duties as required

Specific Skills:
  • Basic knowledge of fluid power required
  • Familiarity with CRM systems and practices
  • Intermediate computer skills in Word, Outlook, Excel and Internet preferred
Other Attributes:
  • High School Diploma or GED required
  • 3 years similar work experience in inside sales preferably in the hose industry
  • 2 years similar work experience in industrial distribution preferred
  • Bilingual English & Spanish preferred

Physical Demands and Work Environment:
Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access files, office equipment, etc. Constantly operates a computer and other office productivity machinery, such as a calculator and multi-purpose machine. Frequently communicates with others in person, over the phone or via email and must be able to exchange information. Workstation is in an office setting, mostly sedentary work at desk using PC with short periods of standing and walking. Expect frequent interruptions.