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Customer Service Coordinator
Ref No.: 18-36686
Location: Omaha, Nebraska
Position Type:Right to Hire
Pay Rate : $ 16.00 /Hour
Skill Type
Skill Type:Clerical
Description:
This position is responsible for providing quality customer service to internal and external customers daily via telephone, email, web, fax, or in-person communication.
Primary job responsibility is to gather information from the customer (homeowner or builder) in order to properly answer questions regarding product or service issues.
- Answer in-bound customer calls and schedule service appointments; provide quotes to customers; process service requests.
- Ability to research and troubleshoot product issues from customer in an accurate and timely manner.
- Resolve customer complaints regarding product or service issues, engaging other departments when needed.
Mon-Fri 8:00am-5:00pm



Requirements:
HS Diploma or GED.
2 year's customer service experience preferred.
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint