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TECHNICAL SUPPORT - CLIENT SERVICES REPRESENTATIVE
Ref No.: 18-32099
Location: Tulsa, Oklahoma
Position Type:Direct Placement
Skill Type
Skill Type:Information Technology
TECHNICAL SUPPORT - CLIENT SERVICES REPRESENTATIVE
 
As part of the Client Services Team (CST), the Client Services Representative is responsible for assisting internal and external customers with inbound technical support by troubleshooting issues, setting up new accounts and running special projects. This role also logs all customer contact and processes incoming assessments.
 
Responsibilities:
  • Act as point of contact to internal and external customers via phone and email.
  • Provide technical support for clients needing assistance.
  • Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Ensure client and participant data is properly secured during all aspects of operations.
  • Setup and maintain customer accounts by updating account information.
  • Log all customer contact for tracking and further assessment.
  • Monitor assessment systems and process incoming answer sheets.
  • Assist other team members with project workload.
  • Stay up to date in current industry trends, technologies, issues by attending compoany provided training opportunities.
Qualifications:
  • Associates Degree preferred.
  • 1-3+ years experience in client service.
  • Microsoft Office proficiency required.
  • Possesses and maintains the technical/professional expertise required to do the job effectively and to create effective client service solutions. 
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Exemplary attendance and punctuality.