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Bilingual Client Services Rep - Call Center
Ref No.: 18-31142
Location: Folsom, California
Position Type:Contract
Pay Rate : $ 12.50 - 12.50 /Hour
Skill Type
Skill Type:Clerical
Job Description:
  • Responds to customer phone inquiries in a prompt, courteous and concise manner.
  • Provides callers with an unbiased information to assist customers with application and eligibility requirements.
  • Accesses, reads, and interprets customers and provider data elements within customer's application.
  • Performs accurately all data entry functions to reflect customer activity/transactions.
  • Answers customer questions and assists in problem resolution.
  • Assists customers in the enrollment process.
  • Documents all customer encounters in clear and concise logs.

Job Requirements:
  • High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered.
  • Experience in data entry, call center, customer service, or retail.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.