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Program Manager
Ref No.: 18-28707
Location: Louisville, Kentucky
Position Type:Right to Hire
Pay Rate : $ 60,000.00 /Year
Skill Type
Skill Type:Information Technology

The Program Manager is responsible for the delivery of all projects. Largely this is an oversight role to ensure that the Project Coordinators are proceeding in the proper direction. This role exists to drive the project delivery within InDemand..
The program manager can be thought of as a "hybrid” project manager. Their role is mainly operational since this person is responsible for planning and governance and for overseeing the successful delivery of the program's output/product.
Although knowledge of the business is important, there is more stress on their program management skills. The program manager must have practical experience of having been a project manager for large and complex initiatives.
Primary Responsibilities
  • Daily program management throughout the program life cycle
  • Defining the program governance (controls)
  • Understanding Customer expectations
  • Planning the overall program and monitoring the progress
  • Managing the program's budget
  • Managing risks and issues and taking corrective measurements
  • Coordinating the projects and their interdependencies
  • Managing and utilizing resources across projects
  • Managing stakeholders' communication
  • Aligning the deliverables (outputs) to the program's "outcome” with the aid of the Operations Manager
  • Developing contracts and main program documentation such as the SOW
  • Work with the Operations Manager to adjust staffing requirements and resources based on project needs
  • Forecasting, alter forecasts and scheduling if necessary
  • Training and development
  • Manage and expand client and coworker relationships
  • Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction
  • Deliver results against a defined scope of work that includes measurable ROI, strategic innovation performance reporting
Skills and attributes of the Program Manager
Good knowledge and handling of project and program management methodology and techniques
  • Minimum 7-10 years of project/program management experience in Field Service related industries. Mobile computing, business to business network hardware installation and maintenance (Cisco products, tablet, RF scanners) a plus.
  • Good understanding of the wider objectives of the program
  • Strong follow through and follow up skills
  • Strong analytical skills
  • Detail oriented
  • Ability to work positively with the wide range of individuals involved in program management
  • Strong leadership and management skills
  • Good knowledge of budgeting and resource allocation procedures
  • The ability to find innovative ways to resolve problems.