Ref No.: 18-00091
Location: Elizabethtown, Kentucky
Position Type:Right to Hire
Skill Type
Skill Type:Clerical
Responsibilities:
  • Answering incoming calls daily in a polite and professional manner.
  • Enter "ALL” inquiries into the HEAT database (Voicemail, Assigned Calls, Email).
  • Provide assistance to other Helpdesk Technicians as needed.
  • Provide support and troubleshooting for customers with Internet access, email, cable TV, and telephone problems, by analyzing, diagnosing and resolving problems.
  • Provide front-end support for customers via email and chat.

Requirements:
  • Skills to include customer servicing skill sets, Internet knowledge, and exceptional PC skills.
  • The selected individual must be able to write in a technical format.