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NICE Telecom Engineer
Ref No.: 17-00074
Location: New York, New York
Position Type:Contract
Start Date: 10/16/2017
 Trade Reconstruction (TR) Transcription
·         Assist with the review and adoption of the administration and maintenance tools of the pre-execution data of the solution
·         Assist / configure the streaming ingest and processing services of voice and other pre-execution data into the final solution
·         Define and document streamlined processes for #2 above – including getting trained on vendor applications in the solution
·         Ongoing assistance with voice calls from various global locations – all activities including request to secure storage and user access
·         Ongoing assistance with other pre-execution data (including chats and emails)
·         Ongoing assistance with facilitating remote access for vendor resources
·         Continued support for the manual TR processes for pre-execution data until the final solution is deployed and taken live.
·         Trunk line analysis, remediation and achieving cost savings involving
·         Rename Trunk Labels
·         Review and streamline the ongoing process to manage direct lines and
·         Close inactive direct lines
·         Proteus reporting import, export and maintenance.
·         Nice Playback portal upgrade
·         BAU Programming and discrepancy checking.
·         Voice recording support.