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Service Delivery Manager
Ref No.: 17-00054
Location: Cherry Hill, New Jersey
Position Type:Direct Placement
Start Date: 09/25/2017
Position Description:


Seeking a highly motivated individual to lead the delivery of IT application system enhancements to our business partners in the Loan Servicing Division. This position will reside in the Information Technology Process Improvement area and will be responsible for working cross-functionally with both the business and IT groups to fully define and execute the required efforts needed to deliver system enhancements. This Delivery Lead position will become the subject matter expert for the associated business groups in the Loan Servicing Division, prioritizing initiatives, scoping projects, defining requirements, testing and escalating issues impacting the Loan Servicing business. This position will have direct reports so strong leadership skills are required in order to manage and mentor other business analysts in the delivery of system enhancements.

The ideal candidate is someone with strong customer service skills, a keen sense of urgency, team-oriented mentality and a natural ability to fit into our dynamic culture. Advanced business knowledge, combined with the ability to clearly communicate with all levels of management is also required.

Essential Job Functions:
  • The ideal candidate possesses superior IT knowledge and communications skills, and demonstrates the ability to effectively manage key relationships and challenging situations with all levels of management.
  • Supports assigned business unit, including project management and requirements gathering for new development and integration projects with little or no direction.
  • Demonstrates detailed, in-depth and expert knowledge of the assigned business processes.
  • Interfaces with business units to define business requirements.
  • Plays a key role in educating the Business and IT community on the applications, evaluates the proposed solutions with the business partner for acceptance.
  • Defines requirements for testing and assesses the impact of implementing the proposed solution.
  • Works with the developers, System Analysts, QA and Operations to review requirements and provide thought leadership through the development cycle.
  • Project manages all technical aspects of project applying SDLC processes.
  • Serves as a technology thought leader for assigned business functions and advises business partners accordingly.
  • Manages and mentors direct reports and other business analysts on the team.

Other Related Duties:
Performs other related duties as assigned.

Supervisory Responsibilities:
This position will have direct reports who will need to be supervised, assigned work and mentored in order to deliver quality products and provide excellent customer service to the business partners.
Education and/or Experience:
  • BS/BA or equivalent preferred
  • 5+ years mortgage experience/financial services, emphasis on mortgage servicing strongly desired
  • 3+ years of mortgage technology and software development experience desired
  • 1+ years of supervisory experience desired
  • Strong leadership skills are required
  • Extensive knowledge of business process, technology systems and applications required; Advanced understanding of Software Development Lifecycle (SDLC)
  • Project management, business analysis skills, excellent judgment and problem solving skills are required.
  • Proficiency with Microsoft Office tools with particular skill in Word, Excel, PowerPoint and VISIO.
  • Excellent verbal and written communication skills; Strong presentation skills to all levels of management.