Previous Job
Previous
FX Application Support
Ref No.: 17-00032
Location: New York
Position Type:Direct Placement
Start Date: 06/08/2017
 Position
The candidate will form part of a team providing support for Macro electronic trading plant. The team is responsible for providing desk-side service to Sales and Trading business units. The ideal candidate possesses a deep technical understanding utilizing such skill sets on a day-to-day basis in a hands-on manner. The team is global with a follow-the-sun approach and a requirement to provide weekend cover on a rotating basis. This is a front-office facing role and necessarily requires flexibility.
 
Responsibilities
 
Business Engagement
  • Establishes working relationships with
  • Sales and Trading users and management in the region.
  • Application Developers working across the e-Macro Trading (FX, Rates, Commodities) space.
  • ETI – eTrading Infrastructure
  • Candidate is expected to develop a deep subject matter experience of J e-Macro Trading plant in its entirety including both technical and business aspects.
  • Able to work under pressure from a service-area with high expectations servicing high-expectation clients.
Incident and Problem Management
  • Contributes in service improvement programs with particular focus on prevention of recurrence in incident root cause.
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Develops and utilizes appropriate tools to perform work
Continuous Improvement
  • Takes a lead on platform improvement initiatives – including Performance, Stability and Resiliency.
  • Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
  • Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence prevention.
Objectives
  • High customer satisfaction scores
  • Resolutions of incidents in a timely and effective manner
  • Improvement of overall quality and level of service, maximizing service availability levels
  • Continuous increase in percentage of calls resolved by operate team
 
Skills Required
  • Strong knowledge of cash and derivative products, ideally within FX, Rates, Commodities
  • Demonstrable experience of supporting a low-latency business
  • Able to apply understanding of product set and trading to the role
  • Strong understanding of investment banking business process
  • Strong communications skills
  • Perl / Python / Shell scripting
Skills Desired
  • Experience of supporting external / internet facing applications.
  • All round UNIX / Linux skills. Able to read, interpret / diagnose and write scripts in the event of failure –shell/perl/python
  • Experience of using databases such as Oracle / Sybase for queries.
  • Python (Highly desirable)
  • Exposure to 29West / Informatica ULLTRA low latency messaging
  • Experience of using Corvil monitoring outputs
  • Experience of configuration and usage of Geneos monitoring platform