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FX DevOps Production Support
Ref No.: 17-00001
Location: New York, New York
Position Type:Direct Placement
Start Date: 01/11/2017
 FX IT focuses on the support and development of systems and processes for Global Banking and Markets FX business worldwide. FX IT is currently made up of staff based in London, New York, Canada and Asia.
GBM business provides tailored financial solutions to major government, corporate and institutional clients world-wide. Managed as a global business, it operates a long-term relationship management approach to build a full understanding of client financial requirements. Clients are served by sector-based client service teams that combine relationship managers and product specialists to develop financial solutions to meet individual client needs.
Purpose of the job:
The candidate will be responsible for providing support for  FX IT systems on the trading floor, primarily supporting the USA on-line day, although the role will be part of a Regional and Global Teams providing follow-the-sun support to Europe and Asia when necessary, under a DevOps IT service delivery model.
This role will be focused on providing Business facing support to the FX Trading, Sales, Quant and Middle Office desks based in New York.
There will be a need to provide weekend and on-call support on a rota basis.
The Bank's primary FX trading platforms are in-house built.
Responsible For:
The successful candidate will undertake in the following;
¿ Front line support of a 24/5.5 production of the FX systems for both internal and external clients. Incident and problem resolution, maintenance and deployment of application software
¿ Ensure all production incidents, service requests and problems logged and resolved in the banks systems
¿ Producing and using SQL queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
¿ Help maintain an information repository of application support material that can be accessed by support resources
¿ Operate as part of a shift rotation, covering the hours of 07:00 – 18:30 EST including some bank holidays
¿ Weekend and evening coverage as required
¿ Working with regional and global CTB/DevOps teams to ensure knowledge transfer via documentation and/or training is received before projects move from CTB to RTB
¿ Liaison between 2nd and 3rd line teams globally, as well as development and other IT infrastructure departments to implement solutions for the futures front office
¿ Be able to provide incident and problem management
¿ Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures
¿ Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference
¿ Be able manage communication/relationship with 3rd party vendors
¿ Pro-actively Monitor alerts to respond to potential incidents in a timely fashion
¿ Work in a rotation to provide Sunday afternoon health checks and support for
the FX market open in Asia
Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
Maintain Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.
Major Challenges:
Liaising with both the business and technology areas.
¿ Graduate level computing technology qualification(s)
¿ Understanding of the FX trading business, FX trading, pricing and risk platforms, and low latency/electronic trading
¿ Support experience in an investment banking environment working with front office/trading staff, ideally in a Tier 1 investment bank or hedge fund
¿ Experience of working in a high pressure, continuously evolving environment
¿ Comfortable operating on command line only interface (UNIX/LINUX and Windows)
¿ Ability to navigate and extract information from various Databases: SQL, Access, Oracle, Sybase
¿ Knowledge of scripting and programming (esp. SQL, UNIX scripting, VBA, HTML, XML)
¿ Experience working in application support in the financial markets
¿ Scripting and programming knowledge to assist in troubleshooting
¿ Must be analytical and have excellent troubleshooting skills
¿ Willingness to take ownership for problem resolution and additional responsibilities where applicable
¿ Excellent written and verbal communication skills, Must be able to interact and work well with traders, back office personnel, vendors, futures business and other IT teams
¿ Customer facing skills - to be able hold one's own in discussions with demanding front office users
¿ Experience managing 3rd party suppliers
¿ Process excellence – a passion to achieve results though effective organisation and process disciplines
¿ Maintain effective business partnerships with peer support & operations groups
¿ Ability to work unsupervised and under pressure for periods, individually and as part of a team
¿ Understanding of networking and TCP/IP family protocols
¿ Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU
¿ Strong investment banking background that includes application support in a front-office environment
¿ Understanding of Capacity Management with ability to analyse current and future performance requirements
¿ Understanding of FX Cash products (Spot, Outright, Forwards, NDFs)
¿ Working knowledge and understanding of FIX Protocol
¿ Proficient at PERL, Python, java, C, C++
¿ Knowledge in messaging services including MQ/29West
¿ Oracle expertise
¿ Understanding of COLO environment model
¿ Experience working with Production/DR model
¿ Experience supporting FX front office trading and pricing systems
¿ Preferred experience with some or all of the following vendor products
¿ Geneos
¿ FXConnect
¿ Barracuda OMS
¿ Control M
¿ Grafana/Influx DB
¿ Reuters TREP
¿ Markit DealHub
Additional Information
¿ Consistent with the international profile of the bank, this is an extremely diverse global team - in terms of many things including tools and processes used, geographic location, language and culture and relationship and proximity to the users. Consequently, a successful candidate will need to be pragmatic and flexible with an open minded approach to dealing with teams with these differences. Whilst this requires excellent interpersonal and communication skills and is a challenging proposition, the role offers excellent opportunities for personal development and professional experience
¿ Basic scripting and programming skills
¿ The ability to work in a structured and organised fashion, ensuring that issues are brought to a satisfactory conclusion