Senior Production Support Specialist
Previous Job
Senior Production Support Specialist
Ref No.: 18-00050
Location: New York, New York
Position Type:Full Time/Contract
Start Date: 04/24/2018
 The successful candidate will be responsible for:
  • Supporting the trading desk and solving time-sensitive issues
  • The liaison between the front office and the development teams
  • Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference
  • Managing communication/relationship with 3rd party vendors
  • Implementing releases and deploying fixes on the production environments
Essential Experience:
  • Graduate level computing/math based qualification
  • Understanding of the Equities Trading business
  • Front Office support experience in an Investment Banking environment
  • Experience of working in a high pressure environment
  • Extensive scripting and programming skills
Essential Skills:
  • Experience in front office support of an OMS
  • Ability to communicate effectively verbally and in writing with developers, management and business users
  • Willingness to take ownership for problem resolution and additional responsibilities where applicable
  • Customer facing skills - to be able hold one's own in discussions with demanding front office users
  • Experience managing 3rd party suppliers
  • Process excellence – a passion to achieve results though effective organisation and process disciplines
  • Ability to negotiate agreements and maintain effective business partnerships with peer support & operations groups.
Equity Derivatives
  • Knowledge of Sophis Risque GUI and Database
  • Experience of working with OpenFin applications
  • Knowledge of Wolverine Execution Trading Platform and Citrix based applications
Equity Cash
  • Understanding of the FIX messaging protocol
  • Knowledge of Fidessa Enterprise (OMAR, TMAR, PMAC, FDA, EMMA, FIXP, APAS)
  • Experience of an Algorithmic trading platform
  • Strong investment banking background that includes both application development and application support in a front-office environment
  • Experience of supporting one or more of the main equity asset classes. Structured Products, Delta One, Futures or Prime Brokerage.
  • Worked in a development environment