Devops eRisk FX Production Support Analyst
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Devops eRisk FX Production Support Analyst
Ref No.: 18-00035
Location: New York
Position Type:Contract
Start Date: 03/01/2018
 Responsibilities:
The successful candidate will undertake in the following;
  • Front line support of a 24/5.5 production of the FX systems for both internal and external clients.  Incident and problem resolution, maintenance and deployment of application software
  • Ensure all production incidents, service requests and problems logged and resolved in the banks systems
  • Producing and using SQL queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
  • Help maintain an information repository of application support material that can be accessed by support resources
  • Operate as part of a shift rotation, covering the hours of 07:00 – 18:30 EST including some bank holidays
  • Weekend and evening coverage as required
  • Working with regional and global CTB/DevOps teams to ensure knowledge transfer via documentation and/or training is received before projects move from CTB to RTB
  • Liaison between 2nd and 3rd line teams  globally, as well as development and other IT infrastructure departments to implement solutions for the futures front office
  • Be able to provide incident and problem management
  • Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures
  • Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference
  • Be able manage communication/relationship with 3rd party vendors
  • Pro-actively Monitor alerts to respond to potential incidents in a timely fashion
  • Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia
Essential Experience:
  • Graduate level computing technology qualification(s)
  • Understanding of the FX trading business, FX trading, pricing and risk platforms
  • Support experience in an investment banking environment working with front office staff
  • Experience of working in a high pressure, continuously evolving environment
  • Comfortable operating on command line only interface (UNIX/LINUX and Windows)
  • Ability to navigate and extract information from various Databases: SQL, Access, Oracle, Sybase
  • Knowledge of scripting and programming (esp. SQL, UNIX scripting, VBA, HTML, XML
  • Experience working in application support in the financial markets
  • Scripting and programming knowledge to assist in troubleshooting
  • Must be analytical and have excellent troubleshooting skills
  • Willingness to take ownership for problem resolution and additional responsibilities where applicable
  • Excellent written and verbal communication skills,  Must be able to interact and work well with traders, back office personnel, vendors, futures business and other IT teams
  • Customer facing skills - to be able hold one's own in discussions with demanding front office users
  • Experience managing 3rd party suppliers
  • Process excellence – a passion to achieve results though effective organisation and process disciplines
  • Maintain effective business partnerships with peer support & operations groups
  • Ability to work unsupervised and under pressure for periods, individually and as part of a team
  • Understanding of networking and TCP/IP family protocols
  • Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU
Ideal Experience:
  • Strong investment banking background that includes application support in a front-office environment
  • Understanding of Capacity Management with ability to analyse current and future performance requirements
  • Understanding of FX Cash products (Spot, Outright, Forwards, NDFs)
  • Working knowledge and understanding of FIX Protocol
  • Proficient at PERL, Python, java, C, C++
  • Knowledge in messaging services including MQ/29West
  • Oracle expertise
  • Understanding of COLO environment model
  • Experience working with Production/DR model
  • Experience supporting FX front office trading and pricing systems
  • Preferred experience with some or all of the following vendor products
  • Geneos
  • FXConnect
  • Barracuda OMS
  • Control M
  • Grafana/Influx DB
  • SPLUNK
  • Reuters TREP
  • Markit DealHub