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HR Customer Service
Ref No.: 17-00353
Location: O Fallon, Missouri
Position Type:Contract
Start Date: 06/06/2017
Title: Associate Specialist, HR Customer Service
Location: O'Fallon, MO
Duration: 12 Months

Top 3 skills:
Detail orientated
Eager to work in a fast, dynamic environment
Experience with benefits/HR

Overview
• The position for, Contingent Worker will support the Benefit and Leave Administrator's management of US and Canadian employee benefits and assist with the day-to-day employee questions and needs relative to benefit and disability administration.
• Have you supported a global HR operations function responding to and resolving employee benefit inquiries?
• Do you have the ability to manage multiple tasks simultaneously acquired through previous experience in related field?
• Do you have a passion for people?
• Are you excellent with attention to detail and pride yourself on accuracy?
• Do you enjoy working in a fast-paced environment?

Role

• Professionally, efficiently, and accurately, manage Client Benefit plans by reviewing and processing new hire enrollments and life event transactions for the US employee population.
• Resolve inquiries with a high level of customer service orientation and provide "priceless employee experiences” in accordance with established Service Level Agreements (SLA's).
• Escalate in-scope, complex cases to Tier 2 with appropriate and complete documentation on work performed to date with follow-through until issue is adequately resolved.
• Complete simple special projects, as needed.
• Provide support to other members on the team.
• Ensure audit compliance through transaction processing and approval flows.
• Manage confidential data in a professional manner and according to HIPPA rules and Client confidentiality requirements.
• Identify areas for new processes as appropriate to address specific issues related to transaction processing.
• Contribute information to build the AskHR knowledgebase.
• Operate in partnership with HR teams and colleagues across all regions to ensure the effective delivery of HR support and HR systems related actions.

All About You

• Strong problem solving and troubleshooting skills
• Broad knowledge of HR concepts and terminology
• Strong emphasis on customer service
• High level of accuracy and attention to detail
• Work effectively in dynamic, time-sensitive, high volume environment
• Collaborative – team oriented
• Professional demeanor
• Strong time management and organizational skills
• Ability to follow policies and procedures
• Results-oriented, strong follow-through skills
• Excellent communication skills, ability to explain processes and policies effectively
• Proficient in MS Office Suite Skills: Excel, Word, and Outlook