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Associate Network Analyst
Ref No.: 17-00342
Location: Greenville, South Carolina
Start Date: 05/25/2017
This is Soundarya, Talent Acquisition Executive from Keshav Consulting Solutions(KCS). We have a requirement for "Network Surveillance-Data ". If you are interested please send your updated resume at

Tittle: Network Surveillance-Data (No H1b)
Duration: ¿¿6 Months
Location: Greenville, SC
Job Description¿:¿
The Associate Network Analyst / Network Analyst I – NOC is a technical position responsible for working inside a Network Operations Center (NOC) to remotely configure, manage, monitor and troubleshoot the network and central offices for trouble resolution. Provide tier 1 level technical support for all assigned technologies supporting data network equipment.The position will generally interface via phone, chat, and trouble ticketing systems with technicians and front-line technical service representatives. Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired. Good customer service skills are a necessary component of the job. This position will involve Saturday, Sunday, and/or Holiday hours as well as regular weekday hours. In addition, it may also require early morning, early evening, or overnight hours.
Special Requirements/ Certifications:
- Respond to NOC OSS alerts in a timely manner and initiate network element system/subsystem interaction to restore network service
- Coordinate the resolution with specific operating company field personnel, NOC management team, and vendor support teams
- Identify, isolate and help resolve network, Power and Environmental and customer impacting issues in a 24 X 7 environment
- Make decisions and take actions to prevent network interruptions and service degradation. Work chronic issues as defined by management
- Review alarm logs daily to ensure alarms are being properly addressed. Acts as first level escalation point of contact
- Provide technical and analytical support in determining the root cause of network problems and implement action plans based on policies and/or guidelines, and NOC departmental processes and procedures
- Perform equipment diagnostics, follow vendor-troubleshooting procedures, and take corrective actions based on analytical results to ensure uninterrupted network service.
- Assist other technicians with their technical development in the use of monitoring tools, network structure and theory
- Utilize NOC support subsystems and produce accurate trouble tickets and activity reports
- Demonstrate a good balance of technical knowledge and customer support skills
- Identify, diagnose, and resolve problems affecting network performance and escalate to higher tier support using time based and severity criteria
- Recommend solutions to correct network trouble issues and faults
- Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
- Recommend solutions to correct network trouble issues and faults
- Able to analyze a minimum of one of the following platform messages at a tier 1 level- Cisco & Juniper Routers; Adtran, Calix, & various DSLAM equipment
Minimum Requirements: (Not Editable)
Desired Experience:
• 2+ years experience with IT/LAN/WAN in an operations or help-desk environment
• 2+ years troubleshooting network elements, protocols, services, and transport layer problems
Desired Qualifications:
• Knowledge of central office transport equipment including test methods
• Understanding of ATM and/or frame relay services
• Knowledge of broadband equipment, protocols, and networking
Certificates/ Licenses:
• Cisco CCNA desired
Education: (Not Editable)
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
• 2-year degree in a technical field or equivalent work experience required. 4-year technical degree preferred.