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Project Coordinator
Ref No.: 17-00315
Location: Rochester, New York
Position Type:Contract
Start Date: 05/09/2017
Duration: 2 Months
Rochester, NY

Job Description:
Project Coordinator II will be responsible for tracking, scheduling and coordinating of all aspects of a new customer order, MACD as well as move orders. The Project Coordinator I will be responsible for planning and scheduling each customer through whole life cycle of provisioning process. The goal for this group is to provide the customers a consistent experience no matter who is involved in the task or what the task is for. The Project Coordinator I will be the single point of contact throughout the entire order. • Read all notes and information on order prior to scheduling.
• Coordinates with the customer, equipment vendor, systems integrator, translations, data group, field, provisioning, sales engineering, ILEC/CLEC to ensure the customer's service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer's service.
• Works with appropriate departments and staff to coordinate the activity of every job through each stage of order.
• Continuously monitors progress of job, including tasks and investigates any deviations from schedule.
• Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule.
• Identify, suggest and implement corrective actions to improve quality of coordination process with management involvement.
• Adhere to tasks guidelines set by Management.

Special Requirements/ Certifications:
Preferred Skills:
• Strong organizations skills.
• Ability to multi-task.
• Basic computer experience.
• Ability to learn new processes quickly.
• Clear and effective verbal communications skills.
• Must be able to handle irate customers in a calm, professional manner.
• Project Coordination/Customer Service skills preferred.
• Clear and effective written communications skills preferred.
• Basic technical knowledge
Required Skills:
• Ability to make decisions with assistance from Supervisor or Manager.
• Flexibility in assignments and delegation of tasks as assigned by Project Coordination Manager.
• Must be flexible to work over-time and weekends.
• Ability to prioritize multiple tasks.

Education: (Not Editable)
Minimum HS Diploma/GED