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Collaboration Engineer
Ref No.: 17-00285
Location: Charlotte, North Carolina
Position Type:Right to Hire
Start Date: 05/08/2017
 Collaboration Engineer
Enterprise Collaboration Practice
The Enterprise Collaboration practice focuses on architecting and implementing strategic collaboration elements designed to increase productivity and efficiency, increase quality of work, improve innovation, and enhance decision making and planning, resulting in the creation of a common collaborative culture.  believes in a cohesive and easy-to-support infrastructure to provide business users the ability to share content, communicate, and co-create.
Position Summary
This position involves post-sales planning, implementation and support of Cisco Unified Communications solutions and related technologies.
Job Requirements
  • Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity.
  • Perform software upgrades on existing Cisco voice deployments
  • Provide administrative and end user training for Cisco voice deployments to end users as required
  • Support pre-sales activity on occasion by participating in customer meetings and design sessions
  • Provides guidance & leadership to less experienced Network Analysts & Network Professionals
  • Prepare client documentation including Network designs, Network Assessments, IPT Questionnaires, Implementation Plans and post implementation documentation
Required Qualifications
  • 7+ Years Experience
  • Hands on experience installing, upgrading and maintaining Cisco Unified Communications products, Expressway, UCCX.
  • Hands on experience with Cisco Routers and Switches
  • Experience with installing and upgrading Cisco voice gateways
  • Ability to deliver on multiple, complex projects and initiatives within scope, budget and timeline
  • Able to work within a customer oriented, positive team environment
  • Strong interpersonal, oral and written communication skills for communications to technical and non-technical staff
  • Thorough understanding of telecommunications theory and voice communications
  • CCNP-Collaboration or CCIE-Collaboration