Previous Job
CRM Specialist
Ref No.: 18-00212
Location: Raleigh, North Carolina
Position Type:Contract
Start Date: 03/08/2018
The CRM specialist will work with a team of NCSBE Staff to transfer knowledge, create and author plans, policies, procedures, and governance for SOA within the CRM discipline. The CRM specialist will work closely with the discipline architects to create (write) governance artifacts for CRM. They will create rollout plans for new tools, technologies and frameworks within CRM. They will create deployment plans. They will  operationalize change management for the tools and technologies within the CRM discipline. They will create training and procedures to engage IT administrators to administer and/or configure the tools and technologies within CRM.  They will participate in process flow analysis and SOA centric process redesign along with other SOA Discipline Leads, the  Governance Specialist, the Technical Writer and Project Manager. Activities include discovering, validating, documenting and communicating the organization's customer relationships processes and knowledge for the NCSBE IT SOA Initiative.