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Customer Compliance and Fraud Analyst
Ref No.: 18-00052
Location: O Fallon, Missouri
Position Type:Contract
Start Date: 01/31/2018
RESPONSIBILITIES will be shared across the Account Data Compromise team and Dispute Resolution (Chargebacks)
Works independently to execute customer compliance and fraud activities (e.g., transaction analysis) and ongoing program management (e.g., case management, investigation, etc.)
Investigates and escalates potential risk (e.g., identifying and flagging issues) to prevent and eliminate customer compliance and fraud activities that may lead to financial loss
Supports large or cross-functional projects, typically working on a specific work stream or activity with multiple stakeholders

JOB SPECIFIC EXPERIENCES
Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.)
Exposure to case management system including collecting and/or working with data and reporting functions
Obtained a broad understanding of the key regulatory and legal standards, requirements and laws that apply to Client's business
Exposure to working with various product lines, technologies, and industries

BROADENING EXPERIENCES
Demonstrated success managing small parts of projects
Demonstrated initiative in building relationships with colleagues from multiple countries or markets
Demonstrated initiative in developing relationships with internal partners across compliance areas and knowledge of how to navigate the organization to find internal resources
Experience in Fraud, Charegebacks and Investigations are preferred.