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Customer Compliance and Fraud Analyst
Ref No.: 18-00051
Location: O Fallon, Missouri
Start Date: 01/31/2018
Job Description:

RESPONSIBILITIES
  • Will be shared across the Account Data Compromise team and Dispute Resolution (Chargebacks)
  • Works independently to execute customer compliance and fraud activities (e.g., transaction analysis) and ongoing program management (e.g., case management, investigation, etc.)
  • Investigates and escalates potential risk (e.g., identifying and flagging issues) to prevent and eliminate customer compliance and fraud activities that may lead to financial loss
  • Supports large or cross-functional projects, typically working on a specific work stream or activity with multiple stakeholders

JOB SPECIFIC EXPERIENCES
  • Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.)
  • Exposure to case management system including collecting and/or working with data and reporting functions
  • Obtained a broad understanding of the key regulatory and legal standards, requirements and laws that apply to Client's business
  • Exposure to working with various product lines, technologies, and industries

BROADENING EXPERIENCES
  • Demonstrated success managing small parts of projects
  • Demonstrated initiative in building relationships with colleagues from multiple countries or markets
  • Demonstrated initiative in developing relationships with internal partners across compliance areas and knowledge of how to navigate the organization to find internal resources
  • Experience in Fraud, Chargebacks and Investigations are preferred.


Top 3 Skills:
  1. Industry/card experience (Fraud, Chargebacks and Investigations experience is ideal)
  2. Communication skills
  3. Ability to multitask Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.)