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Network Analyst
Ref No.: 17-00529
Location: greenville, South Carolina
Start Date: 12/08/2017
 Job Description:

The successful candidate will be responsible for providing Tier II operational support for Client's broadband customers. The position will generally interface via phone, chat, and trouble ticketing systems with Client technicians and front-line technical service representatives. Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired. Good customer service skills are a necessary component of the job. This position will involve Saturday, Sunday, and/or Holiday hours as well as regular weekday hours. In addition, it may also require early morning, early evening, or overnight hours. 


Special Requirements/ Certifications:
Basic understanding of telecommunications industry and vendor equipment. Computer software knowledge to include Microsoft Office, Custom Planning Tools and Databases. Good analytical skills; the ability to prioritize projects; good oral and written communication skills; and good interpersonal skills. 


Minimum Requirements: (Not Editable)
Desired Experience: 
• 2+ years experience with IT/LAN/WAN in an operations or help-desk environment 
• 2+ years troubleshooting network elements, protocols, services, and transport layer problems 

Desired Qualifications: 
• Knowledge of central office transport equipment including test methods 
• Understanding of ATM and/or frame relay services 
• Knowledge of broadband equipment, protocols, and networking 
Certificates/ Licenses: 
• Cisco CCNA desired 


Education: 
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job; or 6+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required. 

Education: 
• 2-year degree in a technical field or equivalent work experience required. 4-year technical degree preferred.