Previous Job
Technical Support
Ref No.: 17-00495
Location: Richmond, Virginia
Position Type:Contract
Start Date: 11/01/2017
Client Support Technician Job Responsibilities Summary:
The Client Support Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware and software, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform effectively in a team environment.

Client Support Tech Job Duties include:

1. Respond to and direct help desk tickets to other technicians for resolution
2. Perform installation and troubleshooting of PC's, printers, iPhones and software.
5. Perform network jack activation for correct VLAN
6. Basic customer training and support
7. Experience supporting conference room equipment or similar environment including projectors, microphones and conference phones