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Associate Customer Operations Specialist
Ref No.: 17-00494
Location: O fallon, Missouri
Start Date: 10/31/2017
Summary:
Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).


Major Accountabilities:
• Serve as focal point for customer issues, concerns and requests for enhancements
• Capture detailed and accurate information about issues, concerns, and enhancements
• Collaborate with others in support of products, processes and problem resolution
• Simulate or recreate user issues to resolve operating difficulties
• Requires general supervision; decisions and actions are based on established procedures and assigned tasks


Education:
• Basic college education or equivalent work experience with emphasis in business, finance or information technology


Knowledge / Experience:
• 1 year of customer service experience preferred


Skills/ Abilities:
• Good Interpersonal skills
• Basic computer skills (Mainframe, Microsoft Office, Lotus Notes)
• Effective written and verbal communication skills
• Ability to organize and prioritize tasks based on current business needs


Work Conditions:
• Business dress code will be required from time to time