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Software Engineer (Social Media Platforms)
Ref No.: 18-05235
Location: Plano, Texas
About Role:

Our Direct Client in Financial Industry is looking for an experienced Software Engineer (Social Media Platforms) in Plano, TX location.

Title: Software Engineer (Social Media Platforms)
Duration: 12 month's contract + Right to Hire
Location: Plano, TX
Only US CITIZEN, GREEN CARD or CANADIAN CITIZEN are encouraged to apply.

Qualifications:
  • Actively participating in a wide variety of Social Media activities such as blogging, community development and management, social bookmarking, commenting, etc. and is well connected with the broader Social Media world. Must have relevant examples of Social Media endeavors.
  • Knowledge of current Social Media tools and techniques, plus Servicing and Marketing concepts.
  • Creativity, Determination, persuasiveness, willingness to experiment, and ability to deal with uncertainty.
  • Ability to synthesize large amounts of data into actionable information.
  • Excellent writing and verbal communication skills.

Key Responsibilities:
  • This person will be responsible for implementing emerging contact center technologies such as Social Media for Servicing, CRM, Interaction Routing, Mobile, Chat, Automated disclosure, and Analytics tools.
  • Experiment with new and alternate ways to leverage Social Media for Servicing
  • Ability to think strategically, but also possess technical skills to implement new solutions.
  • Strategize with an educate peers, management, and clients on latest industry trends and best practices and how to incorporate relevant Social Media techniques into the corporate and servicing culture
  • Measure the impact of incorporating Social Media as a service channel (i.e. Dashboards and other Data visualization tools...etc)
  • Strong technical and leadership skills to effectively champion emerging technologies within IT and LoB
  • Ability to adapt to structured environments while maintaining high creativity levels
  • Adheres to architecture standards, risk management and security policies, strategic technology directions, best practice development, and Social Media code of conduct.
  • Good understanding of SDLC processes, spanning requirements/issue management, defect tracking, source control, and release management.
  • Interacts with external vendors both at a technical and relationship level
  • Provide 24-hour support on a rotating basis, as necessary

Preferred Skills:
  • Experience with Business Analysis and development within Social Media platforms such as Twitter, Facebook, YouTube, Blogs and websites, forums, Google Play or Apple's App Store, Quora, Pintrest, Instagram, Reddit, and Google + is a preferred.
  • Experience with Business Rules engine logic and design and/or Content Management Systems (CMS)
  • Java Programming experience. Object-Oriented concepts, threads, data structures, networking.
  • Experience with Representational State Transfer (REST) API development.
  • Knowledge of Eclipse or IntelliJ.
  • Experience w/Agile methodologies.
  • Experience with Oracle SQL database development is a plus.
  • Hands on experience in SharePoint.
  • Bachelor or Master's degree in Engineering, Computer science or equivalent with relevant experience 3.5 GPA or better.
  • FinTech experience a plus.