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IT Service Delivery Specialist
Ref No.: 18-05205
Location: Sunnyvale, California
Quals--
Ensure 24x7 uptime for applications. Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
Define and document support processes. Communicate with stakeholders so that expectations of problem resolution as set early and often.
Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
Perform Receipt of Service in work area. Participate in successful transition of new applications into the organization.
Participate in incident and crisis management.
This job is fast-paced and requires incumbent to be on-call 24x7.