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Sr. Cloud Consultant FF PSA (On Shore)
Ref No.: 17-00349
Location: San Jose, California
Minimum Degree Level:Associate
Title:        Sr. Cloud Consultant FF PSA
Duration:   12 Mongths ( Extension)
Location:   Raleigh, NC / San Jose, CA


Qualifications:
Expectation is 60% onsite and rest Remote work for duration of project. Prefer someone local in San Jose, CA or Raleigh, NC
 
Senior PSA Implementation Consultant
Description
The Senior Consultant for the SaaS Practice will be responsible for the implementation of on-demand consulting practice (SaaS) SalesForce.com (SFDC) client projects. The Senior Consultant is a client-facing position that requires consulting expertise, Customer Relationship Management (CRM) industry acumen, and strong client relationship skills. The Senior Consultant may hold end-to-end engagement responsibilities including requirements gathering and documentation, implementation, knowledge transfer (training), and overseeing the production of deliverables. Engagements will require the hands-on participation of the Senior Consultant as a subject matter expert and/or application expert.
Client Delivery
·       Assist Sales in development of prototype demonstrations as assigned by management
·       Manage and complete system configuration and user setup as needed
·       Document and implement configuration changes and data mapping requirements as needed for the engagement
·       Manage and execute on the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews
·       Work with assigned Project Managers to fully communicate requirements to the technical team and with clients before solutions are designed and implemented
·       Provide quality assurance on client deliverables
·       Disclose appropriate, known risks and limitations to the project manager assigned to the engagement
·       Provide technical and functional expertise to project teams
·       Provide support for time tracking, reporting, and issue resolution on projects
·       Develop client training plan and lead train-the-trainer and end-user training sessions as required
·       Work with internal resources (technical and administrative) to execute and document projects at the client site as needed
·       Attain or exceed personal billable utilization target
·       Travel as needed
·       Provide professional, clear, unambiguous, and complete written and verbal communication that ensures that the intended audience receives information appropriately
·       Achieve and Maintain Salesforce.com product certifications
·       Ability to advise and direct clients on best practices for both business process and Salesforce.com and Financial Force optimization 
Experience Required
·       B.S. Computer Science, Software Engineering, MIS or equivalent work experience
·       5 - 10 years in one of the following: consulting or client service delivery
·       2-5 years experience contributing as a direct resource on enterprise software deployments
·       Experience with system implementation, analysis, and data modeling. Deep Knowledge of CRM systems and implementation required, specifically with Salesforce.com and/or Financial Force
·       Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
·       Proven ability to manage and oversee complex, together with fast-moving, projects in a company experiencing rapid growth
·       Advanced external client management and client relationship building skills
·       Proven track record of customer focus including the ability to foster long-term client relationships
·       Excellent written and oral communication and relationship building skills
·       Advanced group facilitation and presentation skills
·       Ability to establish and maintain focus including solid time management skills
·       Be self-motivated and driven to exceed customer and project goals, while contributing to a successful team and dealing with a wide variety of competing demands
·       Ability to communicate effectively with a diverse spectrum of individuals, including C-Level executives, Sales, Marketing, Customer Support, and IT staff
·       Software application proficiency with Microsoft Office Suite including MS PowerPoint, MS Project, MS Excel, MS Word, MS Visio
·       Proven ability to work with a remote team and sales force