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Sr.Business Analyst – Infrastructure
Location: Atlanta, GA
Highly skilled BA who has proven experience working on Infrastructure Data Center and/or Disaster Recovery project experience. Prior experience with firewall software review and wireless hardware and software upgrades is required.
The role of a Business Analyst is to help determine the requirements of a project/program, translate and communicate those requirements clearly to stakeholders in order to implement solutions that align to business needs. The Functional Business Analyst specializes in a specific technology, line of business, domain or industry. The (Functional) Business Analyst assists with eliciting requirements, organizing/grouping requirements into functional categories, translating and simplifying requirements, and documenting findings in a Requirements Document. Functional business analysts also use requirements to drive the design or review of test cases, process change requests, and manage a project's scope, acceptance, installation and deployment.
Functional Skills & Competency:
Ø Be an authority in functional area of specialization, analyze existing systems and highlight areas of improvement
Ø Request the needed BA's for a project and get them oriented to work on the project.
Ø Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards.
Ø Directs the completion of project BA objective, such as scope, requirement, analysis and solutions, business process modeling, UAT, and customer training, etc.
Ø Analyze and decompose complex requirements, perform gap analysis and recommend solutions
Ø Document requirements, create functional specifications and prepare wireframes/flowcharts
Ø Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.
Ø Ensure product deliverables' quality, such as functional specifications, logical and physical data design, solution design and detailed design, UAT test plans, and completed solution
Ø Oversee the development of the product as per the specifications
Ø Interact with users, customer, other portfolios, and vendors; maintaining communication for full life cycle of project.
Ø Direct and delegate BA work effort, monitor individual BA performance and provide feedback to resource managers and/or program/project managers.
Ø Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.
Ø Develop and manage user acceptance criteria.
Ø Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.
Ø Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations
Ø Transition product support to systems operations
Ø Prepare technical user manuals, system configuration documents, assist in establishing end user training and other technical reports
Ø Resolve issues in a timely manner. When appropriate, escalate problems and issues to program manager /project manager and/or stakeholders and sponsor
Thorough knowledge of the area of specialization
Ø Strong analytical and investigation skills
Ø Ability to see and understand the big picture
Ø Solid interpersonal skills with ability to work in a team environment
Ø Skilled in MS Office (Word, PowerPoint, Excel, Visio, etc.)
Ø Key industry certifications such as CBAP, Agile/Scrum, and ITIL preferred.
Ø Elicitation and comprehension skills
Ø Communicates appropriately and efficiently to stakeholders, gaining trust and building consensus
Ø Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise, and easy-to-read functional specifications
Ø Proactive, self-driven individual with strong support/service attitude
Ø Should be able to mentor other BA's on the process and best practices for conducting requirements elicitation
Ø Strong organizational and presentation skills
Ø Previous airline, travel, and / or transportation industry experience preferred
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