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Virginia - Retail Store Operations Manager
Ref No.: 17-00331
Location: Roanoke, Virginia
 American Telecommunications is a nationwide premier Master Agent for T-Mobile, headquartered in New York. The spirit of Always Better carries the torch of our competitive nature to become number one, to strive to provide the finest in customer service, and settle for nothing but the very best from each and every team member. Integrity is earned, it instills confidence, it inspires commitment, it's the foundation of Ameritel, and it's why Ameritel has been and will strive to remain one of the finest companies in the telecommunication industry.
The Position:
American Telecommunications, Inc. is actively seeking a Retail Store Operations Manager. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness, and consistency in TPR field sales execution. The Retail Store Operations Manager will support key initiatives such as Telecommunication processes and operational support, reporting and analysis, training, visual merchandising, communicating Telecommunication customer impacting initiatives and verifying execution and supporting other Telecommunication strategic initiatives. This position will report to the Senior National Operations Manager.
The Operations Manager will spend time in TPR partner locations as the retail experts within the sales organization. This position will provide immediate and useful feedback regarding any items that could potentially impact the customer experience, by communicating in a way that make all stakeholders eager to collaborate while identifying and investigating problems concerned with policy, operations and processes. They will inspect what is expected out of all locations, with a focus on company operated stores in regions that have them. They will represent the company within their region and integrate with the sales channel to ensure strong awareness of operational opportunities. The position will also plan an integral role in strengthening communication and cross-coordination within the organization.
Responsibilities
  • Work with management team to develop and evaluate standards for operations
  • Organize meetings with store managers and staff to discuss day to day operations
  • Create and revise Retail Store systems and procedures by analyzing operating practices, recordkeeping systems, store layout, and budgetary and personnel requirements
  • Conduct regular audits of the Retail locations
  • Prepare for and participate in meetings
  • Tracking DTS (cash handling) issues
  • Financial Audit assessment and work through with manager during each visit
  • Assisting in ordering of merchandising & compliance of location
  • Ensuring when there are issues, the manager knows how to fix on their own but they will assist them in correcting the issues if they're busy on the sales floor
  • Inventory assistance: receiving & sending while manager is busy at the location
  • Follow up on items to be completed from previous visit
  • Follow up on any and all issues not handled by other departments, i.e.: follow up on credentials, accesses into T-Mo/ ATI systems, etc. * Report on maintenance issues
  • Promote effective communication between all retail locations
  • Ensure all retail stores maintain proper appearance and traffic flow
  • Pinpoint safety gaps, address them with a sense of urgency, and escalate serious issues when appropriate
  • Manage and perform special projects as assigned
  • Provide administrative support as required
  • Resolve Retail store issues by preparing reports, analyzing data and identifying solutions
Qualifications
  • Retail Management Experience a plus
  • Track record of high personal performance
  • Demonstrated aptitude in multi-store management
  • Advanced personnel training, coaching and development skills
  • Talent for motivating a successful Retail team
  • Operational and financial performance management know-how, especially store P&L analysis
  • Excellent verbal and written communication skills required
  • Knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)
  • Possess a high level of energy, integrity & execution skills
  • Traveling regionally approximately 70%
  • Must have own transportation
Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. All resumes are held in confidence. No recruiters or agencies without a previously signed contract. Must be eligible to work in this country and pass a background investigation.