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IT Systems Engineer
Ref No.: 18-00467
Location: NYC, New York
Position Type:Contract
Start Date: 08/24/2018
Candidate having expertise in Windows-VMware System Admin skills, along with Active Directory, Office365, Azure Cloud services / SSO, Cisco Networking hardware & Power Shell expertise/hands on .
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Experience with Cisco UCS and Audio/Video Conferencing capabilities.
 
 
Title: IT Systems Engineer
Location: NYC, NY
  • Serve as part of a 2-3 person shift of systems and network operations administrators responsible for monitoring all corporate systems
  • Identify, diagnose, and resolve incidents which impact or threaten service availability
  • Help in the engineering effort to improve monitoring coverage and depth
  • Configure and maintain appropriate network event management systems
  • Help maintain corporate services and infrastructure through updates, upgrades, changes, documentation, and other duties as may be required from time to time
  • Work with internal and external teams to coordinate maintenance, identify and resolve problems, and ensure high end-user network quality
  • Responding within agreed time limits as a resolver for issues raised with the Service Desk
  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Deployment/troubleshooting of Phones (desk, mobiles, Cisco Wireless Devices, Conference), troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Providing support, including procedural documentation and relevant reports
  • Supporting the roll-out of new applications
  • Supporting audio visual systems and services including video conferencing
  • Working continuously on a task or problem until completion (or referral to third parties, if appropriate)
  • Working under supervision in the prioritizing and managing many open cases at one time
  • Testing and evaluating new technology
 
The above responsibilities are indicative of the work required and should not be seen as an exhaustive list.

Experience/Skills Required 
 
  • IT related qualification with at least 5 years' experience as a Systems engineer in the bio-pharma industry.
  • Strong technical skills with appropriate Microsoft accreditations.
  • Must have experience with Virtual servers, Active Directory, Office365, Azure Cloud services / SSO, Cisco Networking hardware and a solid understanding of infrastructure.
  • Experience with Cisco UCS and Audio/Video Conferencing capabilities.
  • Experience with network performance and infrastructure monitoring systems
  • Power Shell scripting a must.
  • Experience of service level management.
  • Competency with internet, mobile technologies, cloud and ITaaS Solutions.
  • Organizational skills to be able to manage a personal workload and prioritize activities.
  • Interpersonal skills required to interact successfully with end users and third parties as well as fellow team members.
  • Self-starter who can excel in a fast-paced and fluid environment.
  • Strong interpersonal skills and ability to gain respect of end users and third parties
  • Demonstrable ability to think logically and creatively while applying sound judgment
  • A meticulous and methodical nature.
  • Capable of working well under pressure.
  • Enthusiasm to be continually learning.
  • Team player with a Strong customer focus.