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Principle System Engineer
Ref No.: 18-00412
Location: Raliegh, North Carolina
Position Type:Contract
Experience Level: 7 Years
Start Date: 08/21/2017
Role – Principle System Engineer.
Location: Remote.
Duration: 12 Months.

Interview: Skype.

Purpose of the role
* Install, implement, configure, upgrade, and optimize the performance of assigned technology required to operate client's infrastructure environment.
* Possess Guru level expertise in the assigned technology domain.
* Design, manage, maintain, monitor and support the infrastructure environment in assigned technology domain.
* Direct others to install, configure and support hardware and software required to operate assigned technology.
* Provide ongoing maintenance including updates, patches and anti-virus updates.
* Troubleshoot and resolve issues in assigned technology including hardware, software, operating system and application-related issues.
* Conduct performance monitoring, system health checks, trending analysis and capacity planning.
* Provide 3rd level operational support for issues escalated from Service Desk.
* Develop and maintain documentation related to technology installation, administration and maintenance.

These are consistent for all our staff:
* Assist in supporting activations and rollouts.
* Consistent efforts to deliver quality solutions as per agreed scope.
* Customer focus and close alignment with the customers' business objectives.
* Ensure efforts to continually improve domain knowledge.
* Ensure the quality of the deliverables as per the defined defects standards
* Document issues with resolutions and share with team members to improve team productivity.
* Provide data to generate team performance metrics.
* Knowledge transfer with other team members to improve overall team education level
* Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
* Adherence to the defined standards.
* Take initiative and drives to bring to logical conclusion; proactive approach.
* Provide accurate and timely information and escalates when there are issues.
* Actively participate in meetings and make valuable contribution.

Skill Set Desired:
Troubleshooting and resolving issues with hosted application in the RDS environment. Extensive experience architecting and supporting the hosting of Windows application with RDS 2008 and RDS 2016.

Specific Requirements:
Academic and professional qualifications
* Successful completion of a Bachelor's Degree or relevant technical experience.
* Post graduation qualifications or technical certifications preferred.
* Typically requires 14+ years of experience. Detailed technical knowledge is dependant on the specific client product Development Center requirements.
Travel requirements
* Depends upon the project/program needs.
Working arrangements
* Hours required to complete projects/assignments