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Workstation Support Lead
Ref No.: 17-00588
Location: DeLand, Florida
Position Type:Direct Placement
Start Date: 09/19/2017
 Responsibilities:

• Work with vendors and service providers at client's sites as needed to provide access to needed technology and oversee the activities to ensure consistency of contracted responsibilities;
• Assist as a first level of troubleshooting user issues including password reset, physical hardware issues, and troubleshooting conflicts resulting from system updates;
• Ensure update and management of inventory in MIMS inventory and ticketing system;
• Responsible for future maintenance of the system.

Requirements:

• Experience providing technical support to end-users;
• Experience with first level troubleshooting of hardware and software issues;
• Experience with Windows 10;
• Experience with VMware Horizon;
• Experience with SCCM and SCOM for administration activities.