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Senior Business Analyst Communities Cloud Salesforce
Ref No.: 17-00504
Location: Charlotte, North Dakota
Start Date: 08/18/2017
 Senior Business Analyst Communities Cloud Salesforce 
POSITION SUMMARY:
A CRM business analyst for a global Salesforce team. The core focus of this position is the design, development, and on-going support of customer applications and objects within Salesforce.com. 

FUNCTIONS OF THE JOB
• Understand business and propose the best implementation using the SFDC solution.

• Conduct requirements and solution concept workshops
• Facilitate business process analysis and automation discussions
• Guide best practices for security model, mobile deployment strategies, workflow, data validation and analytics
• Provide best practice in specialized processes such as partner management, call centers, territory management, and business-to-business applications
• Author/solution detailed design and configuration specification
• Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
• Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
• Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
• Manage relationships with stakeholders to achieve project goals
• Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
• Participate in the evolution of team best practices, standards and policies
• Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
• Be part of a fast-paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

POSITION QUALIFICATION REQUIREMENTS
     Education: Bachelor's degree in related field required.
     Experience: Minimum three years' experience of business analyst experience and five years of SalesForce.com experience.
• Experience with various salesforce modules including: Community Cloud and Lightning.

• Scrum or Agile methodology experience a must
• Scrum Master experience is preferred
• SFDC Certification are required (certifications may vary)
• Salesforce Adoption experience is a nice to have.
• Proven track record in leading initiatives and managing small projects.
• Competency in gathering and documenting business requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and SME
• Experience conducting/facilitating stakeholder workshops
• Client friendliness with the ability to build and maintain trusting and value added client relationships
• Ability to work independently and in fast-paced environment with tight deadlines, with minimal supervision
• Client ownership/client engagement experience preferred
• Comfortable working within a defined budget and coordinating efforts with other team
• Agile Accelerator experience preferred