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Website Support Representative
Ref No.: 18-02112
Location: Berkeley, California
Position Type:Contract to Hire
Website Support Representative
Berkeley, CA
Contract to hire
iHomefinder, located in Berkeley CA and part of the FRONTSTEPS family, was established in 2001 and is a leading national provider of real estate search technology and websites. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals.

The ideal candidate will be responsible for helping clients configure and manage our hosted real estate website products. They will assist external web developers with the integration of our property search products into custom-designed real estate websites.
*Please note*: This position requires specific technical skills, and applicants may be required to take an exam covering HTML, CSS, JavaScript and other technical topics during the interview process.
  • Front-line customer support, primarily through email and selectively via phone.
  • Interacting with customers to clearly identify and troubleshoot issues.
  • Prioritizing and routing advanced problems to other team members.
  • Finding and documenting solutions that minimize the impact on engineering teams.
  • Continually growing your expertise with company products.
  • Providing customer support metrics and reports to management.
Preferred Skills:
  • Smart, inquisitive, and creative in troubleshooting and problem solving.
  • Friendly and patient when working with clients to ensure satisfactory resolutions.
  • Well versed in HTML, CSS, JavaScript and WordPress.
  • Experience with PHP and enterprise Java a plus.
  • Detail oriented.
  • Skilled in email and phone communications.
  • Able to remain calm under pressure and in the face of difficult customer demands.
  • Able to rapidly learn and document new products through self-directed training.
  • 3-5 years of experience with customer service and technical support.
  • Technical knowledge and aptitude with web technologies.
  • Good written and oral communication skills.
  • A friendly, positive and helpful attitude.