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Scheduling Specialist
Ref No.: 18-01134
Location: San Diego, California
Start Date / End Date: 04/30/2018 to 06/29/2018
Primary Duties and Responsibilities:
• Creation of staff schedules based on forecasts provided • Creating schedules for new hires based on forecasts provided • Creating schedules for special events and holidays • Conducting schedule tests to ensure projected service levels will be met • Recommending optimal schedules to meet business needs • Analyzing schedules to fit call curve due to attrition • Planning and executing Shift bids and Mini bids • Processing agent schedule change requests based on part time availability, medical limitations, and other unique situations • Optimizing breaks and lunches for short term schedules • Planning and scheduling future off phone events such as trainings, meetings, coaching, company events • Processing planned time off, overtime, comp time, and voluntary time off • Introduce creative schedules based on staff availability • Attend management meetings and effectively communicate the scheduling outlook • Conduct/participate service level planning meetings with contact center leadership, marketing and other delegates to review upcoming events and insure adequate coverage
Qualifications & Experience:
• BA/BS degree preferred, but not required.
• 4+ years of contact/call center operational experience preferred
• Ability to communicate scheduling analysis, results, and recommendations effectively in management settings
• Experience with contact center workforce management software preferred. Preferably Aspect WFM

Possibility of extension or conversion Temp to Hire Please only submit candidates that are interested in also temp to hire roles in case it converts