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Dental Call Center Rep
Ref No.: 18-00034
Location: Rancho Cordova, California
Start Date: 02/06/2018
Dental Call Center Rep (Rancho Cordova, CA)
Prefer medical/dental background environment or insurance background
Pay: $16 an hour
Monday through Friday 8am to 5pm
Training class will start first or second week of February 2018

Graduate from an accredited dental assistant school, or two years in a dental office.

Telephone Representative V

Description:
  • The incumbent in this position will respond to incoming calls from Denti-Cal providers, beneficiaries and their representatives; track calls on the Provider and Beneficiary Correspondence Tracking System.
  • Responds to incoming calls from Medi-Cal dental Beneficiaries and/or their representatives concerning general program policies, regional screening appointments, treatment Authorization Request (TAR) Notifications, and complaints; refers callers to Denti-Cal providers; reschedules regional screening appointments; refers callers to other agencies or resources.
    Job requirements:
  • Graduate from an accredited dental assistant school, or two years in a dental office.
  • Ability to pass position test if applicable
  • Ability to pass Telephone Representative Grade 5 test and typing test of 20 WPM. Ability to pass dental x-ray test. .
  • High School Diploma or GED and one year call center/customer service experience or equivalent combination of education and experience.
  • Knowledge of dental terminology and procedures. Dental Paraprofessional training. PC Skills.
  • Must be able to work regular overtime as required
  • Ability to enunciate clearly.
  • Commitment to world class customer service.