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The position is responsible for accurate and timely processing of listing packages. Position requires the individual to act as a liaison between the sales associate and various vendor partners. The Listing Concierge is responsible for ensuring timely and accurate processing of orders with a primary focus on exceptional customer service.
Essential Duties & Responsibilities include, but are not limited to the following. Other duties may be assigned.
Answer agent questions about the program and ordering process, etc.
Provide assistance to sales associates to complete online order process for the Listing Concierge program. This would be through an ‘online chat” program or phone.
Review listing concierge orders and confirm the orders are completed correctly.
Request listing copy from agents after order has been placed.
Provide assistance to those sales associates who need to upload photos (estimated at 20% of orders)
Review proofs of all print items (flyers, brochures, just listed/sold and trifolds) and provide to agent for final approval.
Once print proofs are approved by agent, order the print items. Schedule sold into the future for “storage” until sold. Then order.
Upload unbranded virtual tour to MLS.
Make changes to print materials above based on requests from agents.
Follow up with sales associate to ensure e-blast has been proofed and sent when the listing is ready to go on the market.
Provide assistance to sales associate for mobile flyers through dot signal.
Create and complete Facebook demographically targeted boost for sales associates.
Create marketing overview for seller (with all links) and send to agent
Order previously proofed Just Sold cards when the listing has sold.
Send out satisfaction survey rating the program and assistance at the completion of each order (but before the sold card goes out).
Assist with scheduling studio production time
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2-3 years or more of customer service and administrative experience
Prior real estate experience preferred
Excellent communication and interpersonal skills, ability to build strong professional relationships
Capable of working with a diverse group of individuals and personalities
Accuracy and a strong attention to detail
Demonstrated ability to work collaboratively
Ability to follow direction and utilize critical thinking and problem solving skills
Strong ability to multitask and effectively perform in a fast paced environment
Proficient in managing problems involving several variables
Ability to work under pressure within deadlines
Skilled in managing and prioritizing shifting responsibilities
. The manager is needing someone with more artistic/visual/marketing related skills. Their hope is to have them start as a temp and then transition to permanent. We don’t need them to be graphic designers, but just have an eye for style and be able to choose the most flattering photos for a property.
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