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Loan Servicing Clerk (Folsom, CA)
Ref No.: 17-02518
Location: Folsom, California
Start Date: 09/18/2017
Our Servicing Manager is looking for an additional Loan Servicing person. He is looking for a candidate that has strong Spreadsheet skills, strong writing ability. Policy and Procedure writing experience and Accounting and/or Servicing experience.

POSITION: Loan Servicing Customer Service Representative
DIVISION: Administration
REPORTS TO: Loan Servicing Supervisor
FLSA STATUS: Non-Exempt
SUMMARY:
Under general supervision, provides customer support by answering borrower calls/questions, researching
borrower disputes, processing daily tasks to ensure the smooth transfer of the customer's loan to their new
servicer.
ESSENTIAL FUNCTIONS: (May include, but not be limited to the following):
1. Answering phones
2. Processing mail
3. Processing Cash batches
4. Working with investors to retrieve and track funds
5. Process and track delinquent letters and make borrower contact regarding any delinquents
6. Assist with Hazard Insurance; Property Tax; Funds Forwarding; and MI reports
7. Other duties and/or mortgage related tasks as assigned by management
8. The employee shall work well under pressure, meet multiple and sometimes competing
deadlines and shall at all times demonstrate cooperative behavior with colleagues and
supervisor.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations and/or training may be made to enable individuals with disabilities to perform
the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or equivalent. Basic computer skills are required: word processing, database and
email systems. Must have a desire to learn new processes, a confident, concise, and friendly phone
personality, and an ability to complete repetitive tasks.
LANGUAGE SKILLS
Ability to read and interpret documents such as promissory notes, regulatory/legal directives and other loan
documents. Must possess the ability to communicate clearly with borrowers, investors, colleagues, and
managers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as interest received and or due, percentages and fund
disbursements.
REASONING ABILITY:
Must be able to define the problem, collect data for its resolution, track the progress of the resolution, and
provide thorough analysis of the resolution to the borrower, branch, investor, or supervisor. Ability to
extrapolate the borrower's actual issue from the details that are provided. Ability to demonstrate solid
judgment and exercise appropriate discretion. Ability to learn systems, processes and procedures