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Life Solutions Team Analyst
Ref No.: 18-00114
Location: Brighton, Massachusetts
Our client is looking for a Life Solutions Team Analyst in the greater Des Moines, IA area. This person will be responsible for supporting the Sales team and Operations teams by handling  operational and service related escalations.  This role will report to the Team Lead of the Life Solutions Team. 

Key responsibilities include: 

• Responsible for handling  life post-issue service related escalation requests received via the Internal / External Sales Team, Business Relationship Managers, Senior Leaders, and GAFG employees.
• Accountable for end to end resolution and timely responses.  
• Perform outreach to life advisors on as needed basis.  
• Partner and consult with other teams and TPA to resolve issues and respond to inquiries in a timely manner; these areas include Legal, Compliance and Product teams.  
• Partner with TPA on researching and resolving service and operational escalated requests. 
• Follow through to ensure  requests are resolved and closed within appropriate timeframes.  
• Create and maintain excellent working relationships with operations TPA, Internal/External Sales Teams, and key operational stakeholders.   
• Provide feedback as needed on service issues and improvements. 
• Help identify any gaps in training or communication surrounding our products and processes. 
 
Requirements:
  •  Strong life/annuity product and industry knowledge
  •  Possess strong organizational skills 
  •  Comfortable working under pressure and against tight deadlines
  •  Professionalism in written and oral communications
  •  Responsible, conscientious and self-motivated
  •  Display willingness to quickly learn product lines, procedures and workflows
  •  Minimum 1 year of Financial Services experience 
  •  Bachelor's degree or equivalent combination of education and experience
  •  Possesses and displays excellent verbal and written communication with ability to convey information in a clear and concise manner
  •  Strong level of adaptability work ethic and high level of personal integrity and accountability