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Senior Issue and Risk Manager : 17-02249
Ref No.: 17-02249
Location: San Jose, California
Primary Skills : Risk Analysis, Documentation, Report, MS Project, MS Visio, Management
Location : San Jose, CA
Duration : 5 + Months
Contract Type : W2

Issue Management : 
  • Drive efficiency and consistency in issue management process across 8 business units, provide issue management reporting at BU level, conduct QA on issue documentation and process issues, ensure timely updates and management of remediation plans
  • Managing and maintaining the integrity and consistency of the open pages entries
  • Ensure that issue management process ties in with current processes for bug fixes, critical incidents, business mandatory prioritization, core planning process
  • Triage incoming issues by determining appropriate stakeholders to be involved
  • Maintain centralized issue management tracker and manage backlog
  • QA and oversight of issues and management action plans
  • Develop standard operating procedures and templates as needed for the process
  • Generate monthly dashboard reporting
Requirements : 
  • 12+ years relevant experience in payment industry, financial services, project management and/or management consulting firms
  • Must be detail-oriented, conscientious, thorough and accurate
  • Strong interpersonal skills, diplomacy, and client service oriented attitude and mindset.
  • Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly and manage multiple initiatives simultaneously to drive projects to completion and deliver quality materials under tight deadlines
  • Proven ability to create presentations and present information to all levels
  • Good project management and reporting skills
  • Ability to facilitate group discussions and run meetings
  • Must have knowledge and skills using Microsoft applications: Power Point, Microsoft Project, MS Word, Excel, Access and Visio
    Please apply directly with your updated resume or call Swapnil @ 408-512-2368