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Operations Technician II
Ref No.: 19-00380
Location: Phoenix, Arizona
Shift- M-F 8-5 or 7-4. Must be flexible to work OT.
Contract position that would be FTE.
Must be flexible to work at CTL facility listed on Job Posting and the supporting client site. 50/50 split.

Job Responsibilities:
• Installation, configuration, operation and maintenance of IP (data/voice) and telecom communications equipment.
• Use of IP and telecom communications testing equipment.
• Have practical knowledge of IP addressing
• Use of software and hardware tools to identify and diagnose network status and problems; conducting complex network monitoring, equipment installation and maintenance activities.
• Testing and turn-up of new circuits and/or equipment, including cross-connects and any other wiring.
• Troubleshooting and repair of complex IP (data/voice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods.
• Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment.
• Documentation of all activities per defined procedures
• Follow Client Processes and procedures to support custom configuration of IP (data/voice) network.

Basic Qualifications:
• Associate degree and/or 3 years of related work experience or equivalent combination of education and experience
• Detailed understanding of the OSI networking model physical, data link, and network layers
• A proven track record troubleshooting technical issues
• Experience with Cisco command line interface
• Strong Microsoft Office Skills – Outlook, Word, Excel and Visio
• Basic understanding of TDM and VoIP telephony
• Valid Driver’s License and Satisfactory Driving Record

Preferred Qualifications:
• Cisco certifications are a plus