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Desktop Support Analyst
Ref No.: 18-00046
Location: New York, New York
The Role:
This role requires strong organizational, technical, and communications skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. The ideal candidate will have at least 5-7 years of experience across both trade floor support desktop engineering.
The working hours are 6am to 2:30pm with rotational after-hour support. It is important to consistently arrive at 6am as there is no backup. The role does sits as part of a broader team responsible for global desktop support and desktop engineering.
This role provides opportunity for the candidate to upgrade their skillset to cloud technology. Our cloud technology stack includes Office 365 including Exchange Online, Teams, and SharePoint. Right managements are in Azure and servers in AWS. Firewall, Identity Management and Endpoint protection are also cloud-based. The candidate will be involved with migrating physical PC to the Amazon Workspaces.
Principal Responsibilities:
* Support Role:
o Setup all video and audio conference calls among the offices
o Support, maintain, and troubleshoot hardware and software on the trade floor. Software includes
* Microsoft Office 365, Acrobat Chrome
* Trade applications including Bloomberg and X_Trader
* Proprietary developed applicaitons
o Perform PC workstation moves, add, changes.
o Responsible for maintaining the ticket queue and assign them to appropriate group as needed
o Respond to malware virus alert and take appropriate step to block, isolate and mitigate risk exposure.
Involve with after hours on-call support rotation and Friday patching of PCs.
* Project Role:
o Create package for automated deployment - globally deploy changes and remove software
o Create, deploy and troubleshoot Windows 7 and 10 images via MDT/WDS
o PC migration to the cloud, create software layering packages, set profile setting and onboard users to Amazon Workspaces
o Analyze and revamp current group policies

Requirements:
* 5-8 years of general desktop support on a trade desk with light engineering experience
* Experience with Windows 7 and 10, Office 365 apps, automated software deployment system, Bloomberg, trading apps, Microsoft Deployment Toolkit, Windows Deployment Service, workstation patching.