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Sales Operations Order Admin Specialist: 17-02917
Ref No.: 17-02917
Location: San Mateo, California
Primary Skills: Order Processing, Netsuite, customer service
Duration: 4+ Months
Contract Type: W2 only
What You Will Do
  • Process and manage customer purchase orders through NetSuite;
  • Responsible for a sales order integration projects.;
  • Collaborate with Sales team members on fulfillment schedules and communicate schedules to customers and sales reps;
  • Work with allocations team to confirm product availability and ensure that orders are released for assigned customers in a timely process;
  • You will also need to manage overall order processes to minimize order discrepancies and ensure products ship in a timely and accurate manner;
  • Work with 3PL teams on backorders or unfulfilled order status;
  • Communicate order discrepancies and issues as they may arise;
  • Manage credit hold or order billing discrepancies for resolution;
  • Maintain and manage customer backlog report by account;
  • Coordinate with allocations team to ensure order release priorities & manage assigned customer backlog report;
  • Communicate process challenges to internal teams to increase process efficiencies, and improve our customers’ satisfaction with the client.
Skills We’re Stoked About
  • 3+ years of experience in Order Administration;
  • Very good Excel and Microsoft Office Suite skills;
  • Basic understanding of EDI;
  • Prior experience with NetSuite a plus;
  • Understanding of SOX guidelines;
  • Ability to work in a fast paced industry;
  • Strong interpersonal and communication skills (written and oral);
  • Excellent customer service skills and good problem-solving skills;
  • Detailed oriented and ability to work independently;
  • Empathy for the customer situation and driven to resolve any issues
  • Collaborative and flexible work style, a non 9-5 mentality;
  • International working experience- comfort level with different cultures, languages, etc;
  • Fluent in English.
Please apply directly with your updated resume and contact Randhir at 408-907-2970