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Technical Support Engineer : 17-03693
Ref No.: 17-03692
Location: San Jose, California
Primary Skills : Java , Python, SQL,  RDBMS, working with external customers
Location : San Jose, CA
Duration : 06+ Months (Contract to hire positions)
Contract Type : W2 only
Interview process : Phone and in person


Job Duties :
  • Review, research, diagnose, and respond to technical issues and questions from third-party and internal developers
  • Read and debug customer code
  • Publish technical articles and sample code to demonstrate proper uses of  APIs
  • Conduct customer application reviews and ensure they adhere to  policies and guidelines
  • Code complex HTTP client applications for diagnostics, testing, and/or documentation
  • Meet or exceed eBay’s support SLAs and strive to continuously improve team and individual performance
  • Adhere to project goals and milestones
  • Participate at industry events and/or conduct developer training sessions, as needed
Technical Skills :
  • Researching, diagnosing, and responding to technical issues and questions from developers
  • Hands-on experience with web services/APIs and related technologies, including: HTTP, REST, SOAP, XML, JavaScript, JSON, XML, and OAuth
  • One or more of: PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C
  • SQL, database modeling, and using DBMS (such as MySQL, IBM D2, or Oracle)
  • Developing and deploying complex HTTP client applications
  • Experience with eBay APIs and the eBay developer ecosystem is a plus
  • Active engagement with open-source tools and communities is a plus
  • Experience developing or integrating systems through the full life cycle, from planning, implementation, testing and documentation, deployment, and maintenance, is a plus
Customer Support Skills : 
  • Experience providing technical support to developers
  • Experience working with external customers
  • Proven ability to promptly and tactfully answer support related email, phone calls, and other electronic communications
  • Aptitude for solving challenging problems by combining input from a broad range of engineers and forming your own solution
  • Strong ability to learn new technologies quickly, and ability to discuss concepts with software engineers as well as less technical customers
  • Experience working in ecommerce-based, dynamic, fast paced, result oriented organizations
  • Passion about customer success and about doing what it takes to resolve customer issues.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  •  Ability and willingness to travel for events and conferences, if needed
  • Experience selling on eBay is a plus
Operational Excellence Skills :
  • • Self-organized and able to work effectively within a small team
  • • Independent and efficient, able to meet rapid deadlines
  • • Self-motivated and detail-oriented
  • • Proven commitment to quality and a thorough approach to the work
  • • Proactive attitude and a passion get the job done well
  • • Flexible attitude, ability to perform under pressure

Education  : 
  • Master’s degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and
  • Three (3) years of experience as a technical support engineer
  • Five (5) years of experience as a QA or software engineer
  • Bachelor’s degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and five (5) years of experience as a technical support engineer
  • Interview/screen process
Top Skills the Manager is Interested In :
  • Any of the coding languages work. The team is short in the Python skill set so prefers to see
  • Candidates with strong Python coding experience.
  • Good technical strengths in API
  • Strong verbal and written communication skills
  • Mobile coding platform is a plus for this team

    Please apply directly with your updated resume or call Swapnil # 408-907-3215